Customer Service

California Innovations Inc. Limited Lifetime Warranty

This warranty covers defects in materials or workmanship of the California Innovations Product for as long as the original owner owns the Product. Wear and/or color fading over time do not constitute product defects. Any problem that is caused by abuse, misuse, alteration, accident and/or use beyond the Product’s intended purpose is not covered. This warranty does not cover items stored or carried in the Product. This warranty is valid for the original owner and is not transferable. NO INCIDENTAL OR CONSEQUENTIAL DAMAGES ARE RECOVERABLE. SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. We will replace Product we determine to be defective provided you follow our Product return directions. Please note that replacement Product may not be exact due to upgrades and style changes to our Products. For warranty service, please see below:

Problem with your product?

We stand behind our products. Our quality control team follows a specific testing protocol in order to ensure that the products we sell are top quality. However, rarely a product may slip through that is defective. In the event that your product is defective, we will replace it free of charge under our Limited Lifetime Warranty.

Customer Feedback:

If you wish to provide any feedback regarding our products, please enter your comments in the box below:

Contact Information:

Consumer Product Inquiries

Please contact Customer Service:


1-888-413-2665 FREE   select Option “2”

Retail inquiries

Please contact Sales Support:


1-888-413-2665  press “0” and request Sales Support.


California Innovations is committed to providing our goods and services to customers and clients with disabilities in an accessible manner. We would like to hear your comments, questions and suggestions. To request a copy of our policy, or to provide feedback regarding the way California Innovations provides goods and services to customers and clients (and potential customers and clients) with disabilities, please contact us verbally, by email, by letter, or otherwise at:

Human Resources

California Innovations

36 Dufflaw Road

Toronto ON M6A 2W1


Advertising Specialty/Promotional Products

For inquiries and information, please visit or contact Leed’s award winning customer service team at:


1-866-LEEDS-24 FREE or

Alternatively, you may contact us in writing at the following address:

California Innovations Inc., 

36 Dufflaw Road

Toronto, ON M6A 2W1


Columbia Product Support

California Innovations manufactures Columbia coolers, lunch packs, diaper bags and hydration products. If you require assistance regarding other Columbia products (i.e. clothing, outerwear, etc.), please contact Columbia directly at the following numbers:

Columbia Sportswear Canada:


1-800-265-7067 FREE 

Columbia Sportswear U.S.:


1-800-547-8066 FREE  

Further Questions:

Should you have any further questions, please do not hesitate to contact us toll free at:


1-888-413-2665 FREE   select Option “2” and one of our Customer Service -Representatives will be happy to assist you.